Maintains company and customer databases by entering, verifying, updating, and correcting information related to orders, products, invoices, inventory, shipments, and projects. Reviews records for accuracy, resolves discrepancies, follows up on missing information, maintains organized digital files, and supports departments with administrative data tasks while handling information confidentially.

Serves as the primary customer contact for product inquiries, quotations, orders, delivery updates, and service requests. Provides product guidance, processes order information accurately, coordinates with sales, production, and fulfillment teams, resolves customer concerns, maintains customer records, and follows up to ensure satisfaction. The role also identifies opportunities for additional products or services while maintaining professional customer relationships.