Serves as the primary customer contact through phone, email, and chat. Resolves product and service issues, maintains accurate customer records, provides information about products and policies, and collaborates with other departments on complex inquiries. Requires strong communication, problem-solving, multitasking, and basic computer skills. Weekend availability is required. Experience with Cornerstone is essential, while PetDesk experience and veterinary industry experience are preferred.

The Customer Service Representative responds to customer inquiries through phone, email, and chat; resolves complaints; provides product and service information; records interactions in a CRM; collaborates with other departments; and completes follow-up actions. The role emphasizes communication, empathy, problem-solving, multitasking, professionalism, and maintaining customer satisfaction and loyalty.