Provides administrative and customer support by handling high-volume calls, establishing accounts, processing delivery and service orders, resolving complaints, supporting retention, maintaining sales, inventory, billing, and field records, and following credit, confidentiality, and company policy requirements.

Provides first-line technical support to employees and customers. Installs and troubleshoots end-user devices, printers, hardware, software, and network connectivity; analyzes and resolves routine problems; documents work; supports projects; trains users; manages system changes; coordinates with vendors; and travels between locations as needed.