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Coordinates medical claims, records, referrals, and supporting documentation for review and processing. Retrieves and organizes case materials, maintains databases, files cases, contacts providers, responds to client inquiries, supports quality assurance workflows, and resolves documentation or service issues. Performs clerical duties including typing, filing, emailing, proofreading, and call routing while maintaining confidentiality and HIPAA compliance. The role requires accuracy, organization, communication skills, independent work, and timely case completion.

Responds to client, physician, nurse, and representative inquiries; enters and tracks case data; coordinates provider assignments; maintains databases, files, and case documentation; monitors report workflows; supports quality assurance and complaint resolution; directs calls; performs clerical tasks; and ensures compliance with HIPAA, safety, legal, and company standards.