Resolve client requests and Salesforce production issues, assess technical and business requirements, identify root causes, configure Salesforce solutions, test changes, document processes, and lead client training. The role collaborates with consultants and client success teams across nonprofit and public-sector organizations, contributes to project deployments, supports integrated applications, and recommends broader business-process improvements.

Leads a portfolio of strategic clients with complex technology needs, owning multi-year roadmaps, cross-workstream sequencing, delivery outcomes, budgets, and resource allocation. Advises executive stakeholders, prioritizes initiatives, resolves escalations, supports growth opportunities, mentors professionals, and improves service delivery practices. The role requires strong consulting or nonprofit leadership experience, enterprise program management, relationship management, AI-tool proficiency, and occasional travel.