Leads business support operations across customer service, dispatch, administration, billing, purchasing, warehouse, fleet, logistics, and field support. Manages teams, establishes KPIs, improves processes, maintains procedures, supports scheduling and technician utilization, oversees inventory and fleet compliance, and partners with Accounting and Payroll on financial accuracy. Drives ServiceTitan adoption, reporting integrity, operational efficiency, customer experience, and cross-functional alignment across office and field teams.

Monitor and analyze lead performance across multiple home-services businesses and channels, identifying trends and anomalies. Present weekly and monthly performance reviews covering leads, spend, bookings, revenue, and ROAS. Serve as the marketing partner for regional operating companies, translating data into recommendations. Coordinate paid, organic, SEO, direct-mail, vendor, and cross-functional initiatives while conducting competitive, customer-experience, website, and content analysis.

Leads daily residential and commercial plumbing operations across field and office teams. Responsibilities include developing staff, managing scheduling and dispatch, monitoring KPIs and profitability, overseeing quality and code compliance, resolving escalated customer issues, managing budgets and P&L performance, improving processes and training, and partnering with leadership on business objectives.