Provides Tier 2 and Tier 3 technical support for users, devices, applications, networks, cloud systems, and enterprise platforms. Manages accounts, access controls, assets, deployments, patching, endpoint security, tickets, SLAs, and technical documentation. Serves as an escalation point, mentors Help Desk staff, supports onboarding and offboarding, improves service processes, analyzes recurring incidents, and leverages AI and automation to increase Help Desk efficiency.