Engages customers by phone, email, and online chat; answers questions, schedules and confirms dealership appointments, records interactions in the CRM, follows up on missed appointments, maintains customer data, and works toward monthly performance goals.

Engages customers by phone, email, and chat to answer questions, schedule and confirm dealership appointments, and support follow-up activities. The representative documents interactions in the CRM, maintains accurate customer records, reschedules missed appointments, coordinates with dealership departments, and works toward monthly performance goals while delivering strong customer service.

Communicates with dealership customers by phone, email, and online chat; answers questions, schedules and confirms vehicle sales or service appointments, documents interactions in the CRM, follows up on missed or future appointments, maintains accurate customer records, and works toward monthly performance goals. The role requires strong communication, organization, customer service, technology proficiency, a valid driver’s license, and a clean driving record.