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Leads enterprise-wide strategic communications for a complex healthcare initiative, developing integrated communication strategies, stakeholder messaging, change-management support, content toolkits, FAQs, executive summaries, and digital communications. Manages timelines, resources, governance, and cross-functional alignment across clinical, operational, IT, and administrative teams. Translates complex clinical and operational information into accessible content, mentors contributors, and advises senior leaders.

Supports enterprise strategy, strategic planning, service-line planning, business development, and strategic partnerships for a healthcare system. Analyzes business performance, market and industry trends, patient behavior, healthcare utilization, and external data to develop growth strategies, forecasts, business plans, and recommendations. Manages strategic projects, produces reporting, communicates insights to senior leaders, and influences decisions across clinical, operational, finance, and technology teams.

Leads the organization's employee benefits strategy, administration, compliance, budgeting, vendor management, communications, and enrollment processes. Oversees health, welfare, wellness, leave, retirement-related programs, and benefits transitions while ensuring compliance with ERISA, COBRA, ACA, and other regulations. Manages benefits costs, evaluates market competitiveness, advises employees and HR leaders, and leads a team of benefits professionals.

Designs and implements enterprise cybersecurity controls, manages security applications and advanced tooling, investigates and leads incident response, and supports threat detection, vulnerability remediation, risk assessments, audits, and compliance. Develops security policies and standards, administers cloud security and data protection capabilities, delivers security projects, mentors team members, and communicates security strategies to business and technology partners. Participates in a 24/7 on-call rotation and provides local support across corporate sites.

Creates, edits, optimizes, and publishes healthcare content across websites, newsletters, patient portals, and marketing channels. Leads editorial planning, collaborates with clinical and creative teams, manages content workflows and contributors, and uses SEO, AEO, analytics, audience insights, and AI tools to improve performance. Ensures content meets accessibility, health literacy, AP style, accuracy, and brand standards while translating complex medical information into engaging, accessible messaging.

Creates, edits, optimizes, and publishes healthcare content across websites, content hubs, newsletters, patient portals, and marketing channels. Translates complex medical topics into accessible, engaging messaging while applying SEO, AEO, analytics, health literacy, accessibility, and brand standards. Coordinates editorial planning, clinical review, visual assets, freelance contributors, and cross-functional stakeholders while managing multiple content initiatives from ideation through distribution and performance measurement.

Optimizes call center staffing through call-volume forecasting, staffing models, agent scheduling, intraday adjustments, and capacity management. Monitors service levels, adherence, occupancy, AHT, CSAT, FCR, and other KPIs; prepares performance reports and recommends operational improvements. Maintains WFM system data, supports automation and troubleshooting, and trains supervisors and team leads on workforce management tools.

Leads external communications, media relations, storytelling, PR measurement, and multimedia content strategy for a healthcare system. Manages media and influencer relationships, develops executive thought leadership, oversees communications monitoring, mentors direct reports, and serves as a Public Information Officer during emergencies. Partners across clinical and community teams to identify stories, manage crises, support awards, and deliver data-informed communications across multiple channels.

Manages financial planning, budgeting, forecasting, variance analysis, financial modeling, reporting, and performance monitoring. Partners with hospital leaders, research teams, and philanthropic foundations to support strategic decisions, cost optimization, revenue enhancement, compliance, and audits. Oversees financial data and planning tools while supervising and mentoring financial analysts.

Reviews research-account expenditures, requisitions, labor distributions, and compliance with award, sponsor, and federal policies. Prepares financial reports, performs variance analysis and forecasting, resolves incorrect postings through journal entries, and supports budget development, progress reporting, spending plans, audits, and financial presentations. Partners with principal investigators and clinical research leadership while interpreting financial information and developing related workflows and procedures.