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Support North American underwriters by processing new business submissions, renewals, binders, policy issuance and midterm changes for Property, Casualty and Professional lines. Provide timely customer service to brokers and internal teams, learn product sets and marketplace dynamics, and contribute to operational efficiency and technology adoption.

Lead ServiceNow ITSM strategy, implementation, and optimization. Own ITIL processes (Incident, Problem, Change, Request, Knowledge), CMDB/asset lifecycle, major incident/crisis management, platform administration, vendor relationships, reporting, compliance (SOX/GDPR), and team development to drive continuous improvement and service delivery.

Lead consolidated tax reporting, accounting and analysis under US GAAP and IFRS. Prepare quarterly, annual and periodic tax schedules and disclosures; monitor tax law changes; review local and external tax provisions; liaise with local teams, Fairfax affiliates, and auditors; maintain tax controls, process documentation, and tax accounting policies; analyze uncertain tax positions.