Top Tech Jobs & Startup Jobs

Coordinates client relations operations, including case management, KPI and NPS reporting, systems support, IT ticket resolution, corporate order processing, fulfillment, stock management, knowledge-base maintenance, ambassador training, system testing, and operational planning. Partners with distribution, supply, merchandising, and digital product teams to improve workflows, resolve client service issues, and enhance the luxury client experience.

Maintain and govern financially relevant master data across SAP and other systems. Perform data audits, reconciliations, quality checks, controls, and documentation while supporting finance users, troubleshooting issues, and coordinating legal entity, article hierarchy, and financial master data changes. Contribute to data governance, system enhancements, automation, business projects, and continuous process improvement. The role requires finance data analysis experience, SAP FI/CO expertise, BI proficiency, advanced Excel skills, and French and English fluency.

Leads technology strategy, digital transformation, business solution selection, and enterprise systems implementations for the Americas region. Oversees project roadmaps, vendor relationships, budgets, timelines, data migration, integrations, user adoption, training, risks, and benefits realization. Evaluates emerging technologies and builds analytics dashboards to identify improvement opportunities while coordinating cross-functional stakeholders and aligning initiatives with business goals.

Support the Business Performance & Development Manager by preparing and delivering recurring and ad-hoc analyses and presentations, exporting and consolidating data, maintaining commercial files, documenting business processes, and recommending efficiency improvements while liaising with maisons, retailers, and group functions.

Lead workforce management analysis and system support for retail boutiques: troubleshoot WFM systems, forecast demand, analyze staffing and adherence, produce reports, recommend schedule and headcount changes, and present data-driven insights to senior leadership.

Lead FP&A for Cartier, building budgets, forecasts, driver-based models, variance analysis, and KPIs. Partner with Commercial, Marketing, Supply Chain, and Construction to provide financial insight, support strategic decision-making, oversee monthly reporting, and mentor the FP&A team.

Provide exceptional client service to achieve boutique sales goals, develop and maintain long-term client relationships, manage CRM/client data and outreach, represent the Maison at social events, support in-boutique merchandising and displays, and travel as required.

Lead FP&A for Van Cleef & Arpels Americas, driving budgeting, forecasting, CapEx and cash flow management. Produce monthly/quarterly reporting and variance analysis, upload data into Gemini/Anaplan, partner with accounting for close and audits, maintain investment management systems, and provide financial guidance to brand and regional teams.

Support CRM-driven client acquisition, retention, and boutique performance across the Americas. Maintain data integrity, build dashboards and segments, analyze campaign and clienteling metrics, enable boutiques on CRM tools, and support high-touch client events and initiatives.

Drive boutique sales by meeting individual and store targets, manage full sales process, deliver exceptional luxury client service, maintain CRM and client data, participate in events and networking, handle objections, and support brand guidelines and communications.