Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

Provide technical support to merchants using the Recharge subscription platform: troubleshoot issues, answer technical questions, communicate clearly, escalate bugs to engineering with context, use Intercom and ticketing tools, make occasional outbound calls, and contribute to team goals while working shift-based West Coast hours.