Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.

Analyze processes and operational data, gather and document business requirements, validate data, monitor KPIs, prepare reports and dashboards, recommend improvements, and support cross-functional implementation and project tracking.

Provide friendly, timely customer support via live chat and messaging: answer questions, resolve routine issues, document interactions, escalate complex cases, and report recurring problems to management.