Manages railroad interline revenue settlement, revenue rating, billing issues, and related accounting processes. Oversees ISS and Railinc operations, Wabtec RailConnect settlement functionality, AAR compliance, SOX controls, audits, reporting, fuel surcharge calculations, and variance monitoring. Partners with IT, Railinc, Wabtec, Commercial, and other stakeholders to resolve system and settlement issues, support certifications, and improve operational efficiency.

Serves as a customer contact for rail service, shipment status, and operational inquiries. Monitors shipments, communicates updates, investigates discrepancies and service exceptions, and coordinates solutions with customers, train crews, Operations, Commercial, and connecting railroads. Maintains railroad system information, supports railcar and train tracking, and helps resolve customer concerns in a fast-paced 24/7 transportation environment.