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Manages customer initiatives and relationships for major corporate accounts, conducts account calls, coordinates issue resolution with internal teams, leads customer reviews and executive teleconferences, administers onboarding forms, and supports revenue growth plans. The role requires strong communication, presentations, relationship-building, and remote and in-person support for geographically dispersed customers. Up to 50% travel is required.

Provides regional second-line technical support for NRT gaming technology products. Responsibilities include troubleshooting hardware and software, managing customer relationships, monitoring support tickets, conducting onsite visits, maintaining inventories and preventative maintenance schedules, applying software and firmware updates, communicating product lifecycle changes, and delivering occasional training. The role requires extensive travel, strong technical and interpersonal skills, Windows and networking experience, and familiarity with Microsoft Office.

Drives strategic growth by identifying and securing new business opportunities for assigned product lines. Builds executive relationships, conducts market and competitive research, develops proposals and ROI analyses, negotiates contracts, responds to RFPs, and closes deals. Collaborates cross-functionally to shape solutions, supports reseller partners, represents NRT at industry events, and provides executive insights. The role also establishes KPIs, sets growth goals, and may lead category campaigns and demos.

Manage customer accounts and software implementation projects from planning through delivery and closure. Coordinate resources, schedules, onboarding, issue resolution, client communications, product adoption, retention, satisfaction, and revenue growth initiatives. Partner with Sales, Product Deployment, Marketing, and clients to deliver solutions, promotions, and trigger-based offers. Provide ongoing support to geographically distributed customers and maintain relationships with client stakeholders, including executives.

Processes bank report orders by making outgoing calls to financial institutions, verifying account details, researching contact and account information, completing reports accurately, and meeting daily and weekly volume goals. The role requires handling confidential information, developing bank contacts, conducting internet and database research, managing multiple phone calls, and supporting assigned departmental projects in a high-volume environment.