Manages branch business office operations, including personnel records, cash balancing, deposits, petty cash, credit cards, invoices, receivables, membership registrations, and office supplies. Provides customer service, supports program and membership sales, trains Welcome Center staff, assists with events, and coordinates administrative processes with corporate departments. Maintains confidential records and ensures accurate, compliant business procedures.

Coordinates Detroit Swims aquatic programs, supervises and supports aquatics staff, schedules instructors, assists with program materials and evaluations, manages administrative inquiries, and serves as a head lifeguard and lead swim teacher. Responsibilities include pool and equipment inspections, maintaining certifications, enforcing emergency procedures, completing reports, supporting personnel supervision, and building positive relationships with staff, members, and participants.