Receives and directs dealership calls, operates the switchboard, processes customer cash, check, and credit card payments, calculates bills, issues receipts, handles customer concerns, and supports managers with clerical duties. Requires professional customer service, accurate cash handling, effective communication, flexible availability for evenings and weekends, and a clean driving record.

Generates dealership business through outbound and inbound telephone sales, internet lead management, customer follow-up, appointment scheduling, relationship building, and sales opportunity development. Maintains lead records, tracks communications, prepares reports, and supports customer acquisition and retention using Excel, Windows-based systems, and CRM or lead management software.