Responds to internet, phone, and website inquiries; conducts outbound calls and text follow-ups; schedules and confirms showroom appointments; maintains CRM records; builds relationships with prospective vehicle buyers; and supports the dealership sales team in generating opportunities.

Coordinates incoming sales and service inquiries across phone, showroom, and internet channels. Follows up with leads, missed appointments, unsold showroom traffic, aged leads, and pending appointments; schedules dealership visits; tracks sold vehicles and hot sheets; and collaborates with dealership department managers to address customer requests.

Handle incoming service appointment calls and internet leads, schedule and confirm service appointments, follow up on missed or pending appointments, and coordinate requests with dealership department managers. Maintain records and adhere to company policies.