Manages punch, bending, machining, and related tooling inventory, sourcing, purchasing, quoting, maintenance, and offline setup. Reviews drawings and CAD files to assess manufacturability, supports tooling and fixture drafting, assists production with setup and troubleshooting, and maintains tooling documentation. Partners with Engineering, Production, Quality, and suppliers to improve tool life, reduce setup time, ensure safe operations, and standardize repeatable manufacturing processes.

Manages customer quality claims for manufactured metal products, leading investigations, root cause analysis, containment, corrective actions, and 8D reporting. Collaborates with manufacturing, engineering, supplier quality, and warehouse teams to resolve nonconformances and prevent recurrence. Tracks complaint trends, develops quality metrics, maintains documentation, supports audits, and ensures ISO 9001 compliance. Occasional customer travel is required.

Handle inbound sales inquiries via phone, email, and chat; enter and quote orders in ERP/CRM; resolve order discrepancies; communicate delivery, pricing, and returns; support sales policies and internal teams to secure and service customer accounts.