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Analyze and map as-is business processes, identify gaps and improvement opportunities, recommend process and performance measurement changes, document requirements, support implementation and training, and communicate changes to stakeholders to modernize ServiceNow-based processes.

Lead design, build, and automation of secure, scalable AWS cloud platforms using IaC (Terraform), EKS, CI/CD pipelines, IAM, and scripting (Python/Go/Bash). Enable teams, integrate DevSecOps, and drive platform best practices.

Design, build, and maintain automated test suites for web apps and APIs. Create end-to-end test plans, execute regression/functional/smoke tests, log and triage defects, troubleshoot failures, and integrate tests into CI/CD pipelines. Collaborate with developers and product teams in Agile ceremonies to shift manual testing to scalable automation.

Lead design and implementation of scalable ServiceNow solutions across ITSM, ITOM, CMDB and scoped apps. Develop custom apps, integrations, workflows, and automations; perform upgrades, code reviews, troubleshooting, and security-compliant deployments. Mentor junior developers, author documentation, and support federal accreditation and DevSecOps practices under RMF/FedRAMP controls.

Serve as an Oracle EBS Subledger Accounting SME to design, configure, and maintain SLA rules and accounting methods. Improve SLA processes through automation and AI/ML, troubleshoot issues, update documentation, and collaborate with finance, IT, and stakeholders to ensure compliance with financial controls and audit readiness.

Lead a team to design and build automation frameworks, CI/CD pipelines, and reusable Terraform modules for data platforms. Implement testing, monitoring, and IaC, collaborate with Data Engineering and AI/ML teams, prototype automation tools, and script repetitive tasks to reduce manual toil and accelerate delivery.

Administer and operate a self-hosted ServiceNow (Zurich) platform on AWS, managing RHEL9 and Windows servers, EC2, RDS, ALBs, and security groups. Perform upgrades, incident response, and platform modernization. Deploy and integrate ServiceNow AI features with AWS Bedrock/LLM backends, support MCP configuration, and collaborate on integrations and POCs.

Design, configure, and optimize end-to-end SAP Project Systems processes. Partner with finance, operations, and compliance to implement WBS/networks, budgeting, cost controls, integrations (FI/CO, FM, MM, SD, HCM), create functional specs, support testing and training, ensure auditability and regulatory compliance, and troubleshoot system issues.

Design and configure Oracle EBS financial modules (Procure-to-Pay), develop functional specifications, support RICEW objects, troubleshoot production issues, create user documentation and support testing and code migration.

Design, implement, and manage secure, scalable cloud services for mission systems. Build IaC-driven deployments, automate operations, integrate automation and AI/ML services, optimize performance and cost, and monitor and resolve issues across cloud environments to support federal mission requirements.