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Greet members and guests, answer phones, conduct tours, sell and manage memberships, resolve member issues, promote programs, maintain lobby cleanliness, and follow YMCA policies and safety procedures.

Oversee daily youth and adult soccer program operations, coach and referee participants, supervise staff and volunteers, maintain fields and equipment, run concessions, support events, ensure participant safety, and deliver excellent customer service consistent with YMCA values.

Support branch membership operations including recruiting and retaining members, scheduling and training staff, managing welcome desk and registrations, auditing membership files, handling billing/invoicing, coordinating rentals/contracts and corporate memberships, planning member events and trainings, maintaining swag/concession inventory, and performing administrative duties to meet branch goals.

Create and edit written and digital content, support media relations and storytelling (including video/photo), manage website and app updates, assist event and promotional communications, track engagement metrics, and collaborate with staff to maintain consistent YMCA branding and messaging.