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Provide customer service and support in a contact center environment: handle inbound/outbound interactions, resolve customer inquiries, document cases, meet performance metrics, follow procedures, and contribute to continuous improvement initiatives.

Handle customer contacts using multiple computer applications: troubleshoot product/account issues, document interactions in the database, meet productivity targets, attend training, assist teammates, and multitask (listen, input data, navigate screens) while applying de-escalation and customer satisfaction techniques.

Lead and standardize training across assigned global sites: design, deliver, evaluate, and report on learning programs; certify trainers; collaborate with account and client teams; perform site visits and call monitoring; drive continuous improvement in training processes.

No substantive job details provided. Employer is a contact-center/customer experience company; role likely involves customer service support, following processes, and contributing to operational metrics and continuous improvement.

Handle inbound customer and prospect inquiries by phone, email, or chat. Provide sales presentations, troubleshoot account or product issues, document interactions in the database, meet productivity targets, participate in training, and apply de-escalation and customer-satisfaction techniques.

Lead workforce management activities including forecasting, capacity planning, scheduling, and analysis. Provide staffing recommendations, support new program implementations, coordinate with operations and other departments, run stakeholder meetings, and optimize schedules to meet service levels and productivity targets.

Supervise and coach a team of ~10+ inbound call center agents to meet client KPIs. Provide coaching, call monitoring, troubleshooting support, documentation, motivate staff, maintain product/procedure knowledge, and handle escalations and administrative tasks to ensure operational excellence.

Supervise and coach a team of 10+ inbound contact center agents, monitor calls, troubleshoot account/product issues, document resolutions, maintain performance targets, update reference materials, and foster team motivation and quality customer service.