Results Associate

Posted 25 Days Ago
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Martinsville, VA, USA
In-Office
Entry level
Artificial Intelligence • Information Technology • Software • Analytics
The Role
Provide customer service and support in a contact center environment: handle inbound/outbound interactions, resolve customer inquiries, document cases, meet performance metrics, follow procedures, and contribute to continuous improvement initiatives.
Summary Generated by Built In
Company Description

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

Additional Information

Additional Information:

The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.

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The Company
17,573 Employees
Year Founded: 1990

What We Do

The Results Companies (ResultsCX) is a premier global customer experience provider specializing in digital solutions for Fortune 100 and 500 companies. The company provides AI-powered customer assist software, analytics, and agent support to optimize costs and accelerate revenue. By balancing human and digital interactions, they deliver resolution-centered CX technologies designed to improve the overall customer journey.

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