Manage assigned commercial insurance accounts, serving as the primary client contact throughout renewals, claims, policy maintenance, and coverage reviews. Coordinate with producers, carriers, underwriters, and internal teams to identify coverage needs, support retention and growth, maintain accurate account documentation, and ensure compliance with agency standards. Provide guidance to junior staff, assist with training and onboarding, and support service continuity during high-volume periods.

Manage and service a specialized commercial agribusiness book: primary client contact, handle renewals and submissions, identify coverage gaps, coordinate with producers and carriers, support new business onboarding, process policy transactions, coordinate claims, maintain agency records, mentor team members, and stay current on agribusiness insurance market trends.