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Designs, develops, evaluates, and continuously improves curriculum for online, hybrid, and on-campus funeral service education. Administers the LMS and related academic technologies, supports digital accessibility and UDL practices, ensures accreditation compliance, and provides faculty training and consultation. The role also develops instructional resources, evaluates emerging educational technologies, supports assessment and program reviews, and collaborates with faculty, administrators, vendors, and subject matter experts.

Provides operational and administrative leadership for Funeral Service Education programs. Oversees curriculum implementation, faculty coordination, scheduling, accreditation compliance, assessment, student progression, reporting, risk resolution, and continuous improvement. Collaborates with academic, student support, institutional, technology, and clinical stakeholders, assists with faculty recruitment and development, and teaches at least one course per academic quarter.

Manage federal, state, private, and institutional financial aid programs; counsel students and families; assess applications; administer scholarships; prepare awards and reports; oversee disbursements, refunds, reconciliations, and compliance audits. Develop policies, procedures, and training materials; monitor regulatory changes; support appeals, recruitment, retention, financial literacy, and customer service. Collaborate with admissions, academic advisors, and campus stakeholders while maintaining accurate confidential records.

Oversees student accounts, billing, cashiering, collections, receivables, financial aid posting, refunds, payment plans, reconciliations, aging analysis, and 1098-T processing. Ensures compliance with federal, state, IRS, Department of Education, Single Audit, and PCI requirements. Maintains internal controls, supports audits and system enhancements, manages payment technology relationships, supervises staff, and promotes effective customer service and financial literacy.