Provides frontline IT help desk support for internal users through phone, email, chat, and in-person channels. Troubleshoots hardware, software, networks, servers, accounts, and peripherals; performs new-hire setups, maintenance, upgrades, documentation, asset management, and user training. Escalates complex issues, supports infrastructure security and reliability, and collaborates with IT and cross-functional teams. The role is primarily onsite in Perrysburg, Ohio, with occasional evening and weekend work.