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Leads hotel sales and marketing strategy across rooms, groups, transient business, catering, and banquet revenue. Oversees revenue optimization, pricing, forecasting, budgeting, business development, client presentations, market analysis, and sales planning. Manages and develops sales staff through recruiting, training, performance management, and motivation while ensuring compliance with employment laws and hotel standards.

Directs hotel human resources operations, including recruiting, training, compensation and benefits, compliance, employee relations, performance management, and associate development. Advises leadership and employees, oversees hiring and onboarding checks, ensures compliance with employment laws and company policies, administers wages and benefits, and promotes positive workplace relations across the resort.

Manage corporate and SMERF hotel sales accounts to achieve room, food, beverage, meeting-space, and rental revenue goals. Responsibilities include prospecting, outside sales calls, site inspections, presentations, contract negotiation, account documentation, client entertainment, cross-selling, event coordination, trade-show participation, reporting, and collaboration with hotel departments to ensure successful group experiences.

Provides administrative support to the hotel sales team by handling booking inquiries, preparing contracts and correspondence, managing VIP reservations, answering calls, distributing documents, maintaining files, and coordinating with internal departments and clients.

Supervises hotel accounts receivable and related accounting activities, including night audit verification, city ledger billing, credit card reconciliation, collections, vendor invoices, purchase orders, payment processing, and financial record maintenance. The role assists the Controller, safeguards hotel assets, ensures accurate coding and reconciliations, and supports compliance with accounting standards and company procedures.

Manage hotel sales accounts, solicit new group business, conduct sales calls and presentations, perform site inspections, and maintain client relationships. Drive revenue across rooms, food, beverage, and event spaces while coordinating hotel departments to deliver quality service. Prepare proposals, correspondence, booking reports, and account documentation; attend trade shows and industry events; monitor market trends and competition; and contribute to sales meetings, action plans, and revenue goals.

Directs the hotel’s Human Resources function, overseeing recruiting, training, compensation and benefits administration, legal compliance, employee relations, performance programs, and associate recognition. Advises hotel leadership, conducts management interviews, ensures employment eligibility and background checks, administers HR policies, and develops staff. The role also monitors wages, benefits, appraisals, departmental expenses, and workplace concerns while supporting guest-service and business objectives.

Direct hotel revenue management by forecasting demand, optimizing room and catering pricing, managing inventory and distribution channels, analyzing competitors, and monitoring revenue performance. Leads revenue strategy meetings, supports budgeting and business planning, maintains historical data, produces performance reports, and collaborates with sales, marketing, and hotel leadership to increase market share and profitability.

Directs the hotel’s Human Resources function, including recruiting, training, compensation and benefits administration, compliance, associate relations, performance management, and employment eligibility processes. Advises hotel leadership, develops staff, oversees HR programs, ensures legal compliance, and supports a positive workplace culture while aligning personnel practices with business and guest-service objectives.

Assists the Director of Sales with hotel sales and marketing operations, including lead generation, client presentations, proposals, contracts, account solicitation, event requirements, and market development. Supervises and coaches sales staff, supports hiring and performance management, coordinates information across hotel departments, and analyzes room blocks, rates, forecasts, budgets, and market trends.