Manage a high-volume family-based immigration caseload from intake through resolution: prepare and file applications, support client interview prep, respond to USCIS RFEs, maintain case files, and communicate with clients to ensure accuracy and timeliness.

Manage a high-volume caseload of family-based and humanitarian immigration matters. Prepare, review, and file complex applications; conduct client interviews; research legal issues; represent clients before USCIS, EOIR, and local immigration courts; collaborate on strategy, mentor junior staff, and maintain organized case notes in Filevine while providing trauma-informed client service.

Lead and develop legal support teams, coach and manage performance, enforce SOPs and checklists, track KPIs, handle client escalations, and partner with operations to optimize workflows while freeing attorneys to focus on legal strategy.