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Lead end-to-end strategic subscriber launches and at-risk transitions, coordinating cross-functional teams, owning launch strategy, KPIs, risks, executive communications, and stabilization to ensure successful customer outcomes.

Manage a portfolio of customers to drive satisfaction and growth, identify expansion opportunities, coordinate program activities, collaborate with delivery teams, support projects/renewals, learn Benchmark's SaaS offerings, and attend occasional on-site and quarterly meetings to ensure positive customer outcomes.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Coordinate programs and projects, identify expansion opportunities, collaborate with delivery teams, support pilots/renewals, and travel for customer meetings and quarterly headquarters alignment.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery teams, support pilots/renewals, and represent customers onsite or at headquarters. Maintain product knowledge of Benchmark's SaaS platform and travel as needed for meetings, conferences, and strategic planning.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery and product teams, support pilots/renewals, and visit customers or company offices as needed. Maintain flexible schedule and travel quarterly to headquarters and occasionally to customer sites or events.

Lead end-to-end new subscriber launches and strategic transitions, owning planning through stabilization. Coordinate cross-functional teams, manage executive stakeholder relationships, track launch KPIs, mitigate risks, and ensure smooth handoffs to steady-state operations. Drive process improvements and document lessons learned to scale launch success.