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Perform preventative maintenance, reactive repairs and bodywork on buses/PSVs/HGVs to DVSA and safety standards. Diagnose faults, read schematics, complete inspections and records, support fleet reliability, mentor junior staff, and work flexible shifts to maintain vehicle availability and workshop efficiency.

Handle customer complaints and enquiries across digital channels and phone, resolve issues empathetically within franchise and regulatory commitments, investigate comments for improvement, manage workload to minimise wait times, and support correspondence processing and retail system use.