Handle inbound internet, phone, text, and email leads; schedule and confirm showroom appointments; maintain accurate CRM records; follow up with prospects; meet daily/weekly/monthly performance goals; coordinate with sales managers and consultants; provide a professional first impression.

Supervise and lead the vehicle detailing team, assign and inspect work, train new staff, manage supplies, and maintain a clean, safe, efficient detailing operation while communicating staffing and quality needs to management.