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Answer and process incoming sales inquiries (phone, showroom, internet); schedule, confirm, and follow up on appointments and leads; contact unsold showroom traffic and internet leads using scripts; track sold vehicles and hot sheets; coordinate with department managers and adhere to company policies.

Lead and coordinate vehicle sales operations, set quotas and inventory levels, train and manage sales staff, resolve customer complaints, oversee promotions/rebates, analyze sales data, and collaborate with management on forecasts and advertising.

Support the finance and sales teams by preparing and verifying sales paperwork, maintaining Axcessa deal notes, assisting customers with financing and product questions, processing product cancellations and gap claims, coordinating tag and title work and mailings, resolving funding delays, and handling lease trade-ins/turn-ins while ensuring legal compliance and high customer satisfaction.

Manage accessory sales within a dealership: recruit and coach sales staff, forecast and budget, merchandise and purchase inventory, collaborate with Parts and Service, ensure customer satisfaction and order completion, enforce compliance and prospecting using the CRM.