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Lead end-to-end product management for pre-cruise digital experiences on Carnival.com. Define strategy, prioritize roadmap, act as Product Owner in Scrum, collaborate with cross-functional teams, oversee UX/UI, launch features, and measure performance to drive pre-cruise revenue and guest experience improvements.

Manage and grow corporate, charter, and incentive accounts (MICE, B2B loyalty), generate leads, close consultative sales, oversee full sales lifecycle, coordinate with internal and shipboard teams, maintain CRM records, represent the company at events, and deliver successful program execution and post-sailing follow-up.

Lead e-commerce analytics strategy for Carnival.com, overseeing site measurement, funnel and site performance analysis, A/B and UAT testing, reporting/dashboards, vendor relationships, and cross-functional collaboration while managing and mentoring analytics resources.

Lead shoreside technical operations for an assigned vessel portfolio: plan and execute maintenance, dry docks, budgets, and regulatory compliance; manage CMMS implementation, resolve complex technical issues, coordinate cross-functional teams, and ensure vessel safety, reliability, and cost-effective performance.

Drive B2B sales growth by developing and managing travel agent relationships within an assigned territory. Execute territory plans, deliver training and marketing support, manage CRM data and budgets, run promotional and ship inspection events, and report activity. Collaborate with sales leadership, Strategic Partner Division, and Marketing to maximize agency performance and revenue.

Support execution of internal communications across shipboard and shoreside teams: write and distribute content, maintain SharePoint intranet, support executive communications and town halls, manage distribution lists and event logistics, fulfill asset requests, and participate on the rotating on-call communications team.

Manage end-to-end shipboard HR programs including development and maintenance of HR policies/SOPs, ensure maritime regulatory compliance (MLC, STCW, Flag), lead HR projects (workforce planning, vessel startups, organizational changes), develop HR communications, manage crew receivable processes, and oversee vendor relationships for savings and health insurance programs while partnering with shipboard and operational leadership.

Lead day-to-day operations, support, and continuous improvement of revenue systems and controls across shipboard and shoreside operations. Oversee system configuration, voucher/type code governance, production support, testing, deployments, training, documentation, and issue resolution. Manage a team, coordinate with Finance, IT, Audit, and Operations, ensure accurate financial reporting, compliance, audit readiness, and operational stability.

Design end-to-end responsive web experiences, producing wireframes, flows, prototypes, and high-fidelity visuals. Maintain and evolve design systems, collaborate with research, analytics, marketing, and developers, apply accessibility and usability standards, run data-driven optimizations and A/B test variants, and manage multiple projects to meet business and user goals.

Manage fleet-wide shipboard learning & development operations by designing and implementing practical, scalable L&D processes. Ensure STCW and LRC training quality, support audit readiness, coordinate fleet training plans, drive adoption of L&D programs, and own the talent lifecycle for shipboard L&D roles while partnering with Fleet L&D, HR, and shoreside stakeholders.