Provide Level 2/3 production support and development for U.S. commercial insurance products on Guidewire PolicyCenter and BillingCenter. Analyze incidents, perform root cause analysis, gather business requirements, configure products, develop using Gosu and PCF, support integrations and batch processes, conduct testing and deployments, and document solutions. The role partners with underwriting, business teams, architecture, development teams, and managed service providers.

Leads commercial insurance risk-management and claims-support activities, monitoring insured performance, claims activity, loss trends, exposure changes, and compliance concerns. Evaluates risks, implements corrective actions, supports underwriting decisions, and recommends mitigation strategies. Supervises designated Risk/Claims Support staff by setting priorities, assigning work, providing training, reviewing quality, and delivering feedback. Partners with underwriters, claims teams, agents, insureds, carriers, and service providers while preparing risk reports and improving processes.

Own day-to-day accounting for the US division, including general ledger, payables, receivables, cash management, reconciliations, journal entries, and monthly, quarterly, and annual close. Prepare financial statements, management reports, budgets, forecasts, and variance analyses. Support insurance and MGA accounting, audits, taxes, internal controls, and process improvements. Partner with underwriting, operations, finance, and leadership to resolve accounting issues and improve reporting, workflows, automation, and financial infrastructure.