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Supports the Director of People across human resources functions while leading resort learning and development programs. Facilitates onboarding and departmental training, coaches managers and associates, supports employee relations investigations, manages confidential documentation, coordinates recognition initiatives, and oversees trainer certifications. The role uses HRIS systems for data verification and payroll and benefits reporting, delivers presentations, and ensures compliance with company standards and employment laws.

Supports the hotel sales office and group sales managers by providing client service, maintaining account relationships, handling group leads, coordinating inside-sales activities, and assisting with trade show and travel preparation. The role communicates customer needs, resolves complaints, develops accounts, records sales activity in Delphi, and supports budgeting and administrative tasks.

Provide administrative and coordination support for the Security Department including scheduling, reporting, record-keeping, training coordination, vendor and budget support, and confidential incident documentation to maintain a safe resort environment.

Lead corporate safety and security strategy for a multi-property hospitality portfolio. Oversee incident prevention, investigations, claims management, regulatory compliance, training, life-safety systems, crisis management, property assessments, and mentorship of property security teams. Support insurance renewals, technology selection, and emergency response while driving data-driven risk reduction.

Manage day-to-day accounts receivable and payable for a hotel, handle vendor and client inquiries, perform reconciliations, prepare month-end entries and financial reports, process taxes and invoices, and support account collections and billing resolution.

Sell group room and F&B business across the Midwest to meet revenue goals. Prospect and manage key accounts using DELPHI/Opera, attend trade shows, develop proposals/contracts, upsell packages, coordinate bookings with operations, and maintain customer relationships and database records.

Manage day-to-day People/Human Resources operations, mentor and train the People team, handle employee relations and investigations, administer benefits and leave (ADA, FMLA, USERRA), lead new hire orientation and HR training, maintain HRIS/Workday data accuracy, and support HR programs and associate recognition.

Lead resort-wide revenue and yield strategy across rooms, F&B, catering, and events. Oversee sales and marketing execution, budgeting, forecasting, and competitive analysis. Recruit, train, and manage sales and marketing teams, drive group and transient business, manage advertising/PR, and ensure accurate forecasting and achievement of revenue targets while participating on the resort Executive Committee.