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Supports the hotel sales office and group sales managers through client service, account relationship management, inside-sales coordination, group lead assistance, and sales initiative support. Maintains department visibility, helps resolve customer needs, assists with travel and trade show preparation, and records account and activity details in Delphi. Requires strong communication, customer service, organizational, computational, and budgetary analysis skills.

The Senior Sales Manager, Events solicits and closes wedding, catering, private dining, and social event business. Responsibilities include managing inquiries, proposals, negotiations, contracts, site visits, event details, room blocks, client relationships, and revenue goals. The role coordinates with hotel, banquet, culinary, reservations, and operations teams to execute successful events, resolves client concerns, provides production reporting, attends staff meetings, and periodically serves as Manager on Duty.

Drives leisure-segment revenue for a luxury resort by managing travel advisor, consortia, wholesale, and transient-market relationships. Develops sales strategies, conducts trade shows and sales trips, delivers partner training, manages property positioning across distribution platforms, analyzes market and production trends, and coordinates with hotel departments to ensure exceptional VIP arrivals and guest experiences.

Manages administrative and operational functions for the Development Department, including executive scheduling, complex domestic and international travel, meetings, communications, reporting, expense processing, documentation, deadlines, and process improvements. Coordinates with internal teams, legal, finance, external partners, and stakeholders while supporting development initiatives. Maintains confidentiality, resolves logistical issues, fosters team collaboration, and advances departmental priorities in a fast-paced environment.

Support monthly and quarterly close by preparing journal entries, balance sheet reconciliations, revenue validation, and variance analyses. Manage corporate fixed assets, lease accounting (ASC 842), retail accounting, and gift card liabilities. Prepare budgets, support reporting, collaborate with property, People, and IT teams, and assist on ad hoc projects to improve processes and ensure accurate financial reporting.

Supports the People Department through HR administration, reception, scheduling, onboarding, I-9 and E-Verify processing, personnel file maintenance, recruitment coordination, offer and screening tracking, payroll and benefits support, data entry, office supply management, and associate programs and events.

Audits resort revenue transactions, verifies postings and classifications, reconciles point-of-sale payments with financial systems, prepares daily reports and journal entries, supports month-end close, reconciles general ledger accounts, and assists with guest billing inquiries. The role also trains operational associates on how their work affects hotel financial results.

Perform billing, cash management, deposit reconciliation, accounts receivable support, payroll and POS reconciliations, monthly inventory and audit tasks, balance sheet reconciliations, and general office support to assist property accounting and month-end close.

Supports the Director of People across human resources functions while leading resort learning and development programs. Facilitates onboarding and departmental training, coaches managers and associates, supports employee relations investigations, manages confidential documentation, coordinates recognition initiatives, and oversees trainer certifications. The role uses HRIS systems for data verification and payroll and benefits reporting, delivers presentations, and ensures compliance with company standards and employment laws.

Supports the hotel sales office and group sales managers by providing client service, maintaining account relationships, handling group leads, coordinating inside-sales activities, and assisting with trade show and travel preparation. The role communicates customer needs, resolves complaints, develops accounts, records sales activity in Delphi, and supports budgeting and administrative tasks.