Supports paper mill operations through process optimization, troubleshooting, production trials, data analysis, and improvement initiatives focused on safety, quality, chemical usage, and efficiency. The role monitors operating parameters, evaluates chemicals and equipment, develops dashboards, and supports digital transformation. It collaborates with operators, managers, engineers, environmental teams, and vendors while requiring hands-on problem-solving, cross-shift communication, and flexibility for variable working hours.

Provide on-site technical support and field service to customers across North America, troubleshoot product issues, liaise with internal teams, drive complaint reduction, deliver training, and maintain detailed service records to improve product performance and customer satisfaction.