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Manage new customer setup for EDI invoicing, maintain invoice matrices, support billing, and ensure data-processing procedures are followed. Partner with Sales Operations and Finance to improve back-office processes, manage streamlining projects, and implement continuous improvements. Provide customer-care backup and handle escalation calls while maintaining accurate data entry, billing, and customer service operations.

Manage new-account setup for EDI invoicing, maintain customer invoice matrices, support Sales and Finance integration, perform recurring billing, and ensure data-processing procedures are followed. The role also drives back-office process improvements, manages related projects, and provides backup customer care and escalation support. Success requires customer service experience, analytical and organizational skills, computer proficiency, and the ability to work independently.

Build and manage a sales territory by prospecting, developing pipelines, cultivating decision-maker relationships, securing referrals, networking at healthcare associations and trade shows, closing new B2B business, updating Salesforce.com, completing account setup, and coordinating service installation. The role requires frequent travel and driving within the assigned territory.

Lead sales analytics, BI, and Salesforce CRM administration to deliver reporting, dashboards, territory/account management, and healthcare market intelligence. Drive data governance, forecast and pipeline accuracy, process improvements, and cross-functional collaboration to improve sales effectiveness and enable strategic decision-making.