Administer enterprise infrastructure across internal and client environments, focusing on VMware, Windows Server, Linux, Active Directory, storage, monitoring, patching, backup and recovery. Provide advanced infrastructure support, troubleshoot incidents, conduct root cause analysis, automate tasks with PowerShell or shell scripting, support container platforms, and participate in security remediation, disaster recovery, maintenance, documentation, and on-call operations.

Lead and develop the on-site Customer Experience team to deliver accurate, timely, and professional support. Manage escalations, analyze customer feedback, drive journey improvements, collaborate cross-functionally, maintain documentation and training, and foster a service-first culture focused on accountability and continuous learning.