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Manages the IP Network Services team, including network projects, operational events, outages, staffing, vendor coordination, budgets, and technical development. Oversees project schedules, resources, KPIs, stakeholder communications, escalations, and compliance. Provides technical leadership for service provider network architecture, routing, switching, security, access technologies, automation, and carrier-grade equipment. Participates in on-call management and supports capital planning, employee development, and executive escalations.

Provides Tier 3 technical support, customer service quality assurance, network performance monitoring, and troubleshooting for cable, internet, phone, and hosted platform services. Manages CRM, helpdesk, live chat, and related customer experience systems; supports integrations, upgrades, user issues, and process improvements. Conducts root cause analysis, data analysis, documentation, escalations, and quality reporting while assisting with advanced equipment and network configuration.

Prospects local advertisers and sells multi-platform advertising across cable, OTT, digital, billboard, and social media channels. Develops client relationships, presents advertising solutions, prepares promotional plans and contracts, manages account correspondence, maintains CRM records, supports collections, and meets monthly sales and revenue goals. The role requires outside sales, client visits, reporting, driving, and occasional weekend flexibility.

Monitors and maintains data, voice, and video networks and related IT services in a network operations center. Responds to alarms, outages, and performance alerts; troubleshoots issues, escalates complex incidents, manages SLAs, performs maintenance and upgrades, documents root causes, and produces operational reports. The role also provides first-level technical support, coordinates with internal teams and vendors, and identifies trends and process improvements to support reliable network operations.

Services residential customers by resolving billing and account questions, explaining products, recommending technology packages, upgrading services, and retaining customers through suggestive selling. Handles appointment verification and rescheduling, first-call resolution, account data entry, confidentiality, and customer correspondence. Meets sales and accuracy goals, participates in training, and collaborates with Customer Operations teams while following company policies and procedures.

Supports live sports and other productions by setting up and striking mobile production units, operating graphics, audio, and video equipment, conducting equipment checks, delivering media, completing paperwork, and driving as needed. Works independently and collaboratively at event locations, follows safety and company policies, and maintains equipment professionally. The contingent role is less than 20 hours per week and requires availability at least three days weekly, including Fridays and Saturdays.

Assist in producing local sports broadcast, studio and digital content: live event setup/crew, videography, editing, graphics, social media, stats, and promotional support. Work under supervision, complete assigned internship hours, travel to production sites, and handle equipment safely.