Lead and coach a BDC team to convert leads into showroom appointments, manage CRM lead attribution, track KPIs, align outreach with marketing campaigns, and optimize BDC workflows to increase showroom traffic and sales conversions.

Contact and follow up with online vehicle sales leads via email, phone, and text. Build relationships, set appointments, use CRM to track leads and activity, coordinate with the sales team, and convert leads to sales while providing excellent customer service.