Serves as the first point of contact for customers by phone, email, and online channels. Schedules appointments, provides service information, converts leads, prioritizes technician schedules, and coordinates with field staff and customers. Provides administrative support and uses office software and AI tools to improve operations. Requires strong communication, organization, multitasking, and a positive demeanor in a fast-paced environment.

Follow up with homeowners who received plumbing, electrical, or HVAC estimates, using phone, text, and email to answer questions, address concerns, build trust, and convert opportunities. The representative maintains organized customer records, prioritizes follow-ups, manages multiple opportunities, communicates with internal teams, and advocates for informed purchasing decisions while achieving measurable sales results.