Lead and manage the dealership Business Development Center to drive showroom traffic, maximize call center sales and profitability, train and motivate representatives, maintain process-driven CRM usage, analyze metrics, and set customer appointments.

Lead and manage new and used vehicle sales operations to meet volume, profitability, and customer satisfaction goals. Recruit, train, and coach sales staff; desk and structure deals; monitor CRM usage, inventory, pricing, and financial performance; handle customer escalations and ensure compliance with lender and dealership policies.

Sell finance and insurance products to dealership clients, prepare and process contracts, obtain lender approvals, verify paperwork, handle cancellations, train sales consultants, and collaborate with departments to maximize finance income while complying with legal and ethical standards.