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Provide front-line support for Member Services and computer-based training (CBT). Log on systems, seat and monitor students, manage Sterling queue, print course cards, prepare classrooms, assist instructors and members, troubleshoot basic IT issues, maintain lab security and close procedures, and perform front desk duties as needed.

Provide front-line support in the CBT lab: log on systems, seat and monitor students, manage Sterling queue, print cards, assist instructors, troubleshoot basic IT issues, prepare and close lab, and assist member companies with registrations.

Provide Tier 2/3 end-user and infrastructure support: maintain Windows Server and desktop environments; manage VMWare and SAN; administer Active Directory, Group Policy, DNS/DHCP, VPN and Entra ID/Azure/Exchange; develop PowerShell automation; perform server maintenance, patching and monitoring; support endpoint security and security camera systems; procure IT solutions and travel to remote offices as needed.

Provide front-line support for Member Services: greet students, manage CBT lab computers and systems, monitor testing and Sterling queue, print cards, assist with registration and instructors, troubleshoot basic IT issues, prepare and close lab, and maintain clean, secure testing environment.

Provide front-line support in the CBT lab and Member Services: greet and seat students, log on systems, monitor testing and Sterling queue, print cards, assist instructors and members, troubleshoot basic IT issues, prepare/close lab, and maintain security and cleanliness.

Provide front-line support for member services and computer-based training (CBT): log in systems, seat and monitor students, assist instructors, troubleshoot IT issues, print test cards, handle registration and member inquiries, and maintain lab security and supplies.

Provide front-line support for computer-based training (CBT) labs: boot and log into lab computers, manage databases and email, seat and monitor students, process Sterling SSVs, print cards, assist instructors and members, troubleshoot basic IT issues, prepare and close labs, and maintain workspace cleanliness.