Lead and execute collections on past-due, inactive, and complex accounts; process electronic payments; resolve billing disputes and unapplied cash; reconcile accounts; document activity in CRM; ensure compliance with collection laws and internal controls; meet KPI targets; support process improvements and customer payment enrollment.

Lead and own the Client Relations Department, manage and develop staff, resolve escalations, drive retention and recurring revenue, analyze KPIs and reporting, coordinate cross-functional issue resolution, manage customer feedback and champion process improvements. Occasional in-person client meetings and travel required.