Manages business-to-business accounts receivable and commercial collections, contacting clients about overdue balances, resolving billing disputes, processing payments, reconciling accounts, and documenting collection activity. The role also handles credit holds, declined payments, returned ACH transactions, unapplied cash, credit memos, Auto Pay enrollment, and customer support inquiries while maintaining internal controls, accurate audit trails, confidentiality, and compliance with collection regulations.

Lead and execute collections on past-due, inactive, and complex accounts; process electronic payments; resolve billing disputes and unapplied cash; reconcile accounts; document activity in CRM; ensure compliance with collection laws and internal controls; meet KPI targets; support process improvements and customer payment enrollment.

Prepare and process multi-state biweekly payroll using HRIS; enter and verify employee/pay data; handle new hires, separations, garnishments, taxes, benefits administration, certified payroll, reconciliations, and payroll reporting; conduct onboarding and respond to employee payroll inquiries while maintaining confidentiality and compliance with state and federal regulations.