B2B Accounts Receivable & Customer Support Specialist

With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced B2B Accounts Receivable & Customer Support Specialist   to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees’ personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.

B2B Accounts Receivable & Customer Support Specialist play a vital role in the Accounts Receivable department by ensuring past-due accounts are managed efficiently, ethically, and in full compliance with applicable laws and regulations. This position includes routine accounting responsibilities and requires strong attention to detail, accuracy, and organizational skills. 

Physical Requirements  

This position requires the ability to perform essential job functions, including extended periods of computer work using a keyboard and mouse for data entry, analysis, and communication. Clear vision, with or without corrective lenses, is necessary for reading documents, analyzing data, using computer screens, conducting meetings, and participating in on-site client meetings as needed. Effective verbal and written communication skills are required for interacting professionally with team members, clients, and other stakeholders. The role also involves occasional lifting of documents, files, or office supplies, moving within office and client environments, and operating a motor vehicle. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this position.  

Education, Experience, and Qualifications  

• High School Diploma; relevant certifications or diplomas desired  

• 3–5 years of business-to-business accounts receivable and commercial collections experience, preferably in a regulated or alarm/security industry  

• Experience collecting from individual consumers, personal loans, auto loans, medical accounts, credit cards, or other consumer debt does not satisfy this requirement. 

• Experience managing a portfolio of commercial customer accounts 

• Ability to exercise discretion and independent judgment in performing role 

• Proven ability to de-escalate complaints and manage difficult or sensitive client interactions  

• Strong organizational, documentation, and time-management skills  

• Ability to perform effectively in a metrics-driven environment and manage performance against established KPIs  

• Proficiency with CRM platforms and queues, and standard office tools  

• Typing and 10-key proficiency; proficient in Math and English  

• Valid Driver’s License with an acceptable driving record; ability to pass criminal background check, drug screening, and any required bonding/government clearance  

Soft Skills  

The B2B Accounts Receivable & Customer Support Specialist is expected to:  

• Be highly organized, productive, and capable of multitasking while maintaining an efficient work environment  

• Demonstrate punctuality, integrity, and accountability  

• Exhibit strong critical thinking and problem-solving skills  

• Communicate clearly and professionally, both verbally and in writing, across all levels of the organization and with clients  

• Demonstrate flexibility, adaptability, and a willingness to accept constructive feedback  

• Possess interpersonal skills, professionalism, and a positive, client-focused attitude  

• Lead by example and foster a collaborative, respectful workplace culture  

Core Responsibilities  

• Contact commercial clients regarding past-due balances to secure payment and resolve delinquent accounts 

• Serve as the primary point of contact for customers regarding account questions and past-due balances 

• Prioritize direct verbal communication with clients whenever possible before issuing formal written correspondence, with the goal of resolving concerns promptly, maintaining positive relationships, and reducing misunderstandings 

• Process credit card transactions and other electronic payments as needed 

• Communicate credit decisions for accounts on credit hold, clearly documenting approvals or denials in the communication log 

• Work with commercial clients to resolve invoice disputes, billing discrepancies, and payment issues impacting collection efforts while delivering an outstanding customer experience 

• Monitor and respond to incoming emails related to collections, credit holds, and payment concerns in a timely manner 

• Document all collection activity, correspondence, and payment arrangements in the CRM system 

• Submit credit memo requests as needed to support account resolution and payment posting 

• Resolve declined payments, NSF items, and returned ACH transactions promptly to prevent further delinquency 

• Research and resolve unapplied cash and short payments and applying proper adjustments 

• Ensure reconciliation of payments with outstanding balances, outstanding credits and resolve discrepancies 

• Assist commercial clients with enrolling in Auto Pay and setting up emailed invoices, ensuring accurate documentation and preventing further delinquency 

• Partner with internal departments to ensure timely issue resolution and customer satisfaction 

• Follow all company policies, internal controls, and applicable laws and regulations governing collection activities 

• Follow company policies, internal controls, and compliance requirements 

• Meet daily and monthly billing deadlines 

Compliance & Accuracy 

• Maintain strict adherence to internal controls and segregation of duties 

• Maintain accurate documentation and audit trails 

• Follow established accounting procedures and company policies 

• Protect sensitive financial information and maintain confidentiality 

Measures of Success 

• Consistently meeting or exceeding established KPIs   

• Adherence to internal controls and audit standards 

Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental & vision insurance, life insurance, paid company holidays, and paid vacations. 

*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.