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Coordinates marketing services and communications activities, including group and room-block reservations, event reporting, will-call preparation, travel-agent commission tracking, and information distribution. Provides telephone and customer support, assists with representative training, reviews reservation eligibility, coordinates with related departments, and supports shift managers. Requires accurate computer work, professional communication, scheduling flexibility, and the ability to operate effectively in a fast-paced casino environment.

Performs daily gaming, non-gaming, promotional, cash, tax, and revenue audits; records journal entries; reconciles transactions; maintains audit records; analyzes patron ratings and anomalies; audits expenses and complimentary activity for compliance; manages inventory-controlled forms; and communicates variances and exceptions to management and departments. The role requires customer service, regulatory compliance, Excel proficiency, and work in a 24-hour casino environment.

Performs daily gaming, non-gaming, promotional, cash, and revenue audits; records journal entries; reconciles transactions; analyzes variances and anomalies; maintains audit records; processes tax audit liabilities; reviews expenses and complimentary activity for compliance; and communicates findings to departments and management. The role also requires customer service, policy compliance, Excel proficiency, and flexible 24-hour scheduling in a casino environment.

Supports talent sourcing and acquisition-related departmental activities in a casino environment. Assists with administrative duties, projects, promotional events, customer inquiries, and supervisor-shadowing activities while gaining practical experience aligned with an academic program. Maintains accurate casino information, follows company and information-security policies, provides professional customer service, and reports daily on assignments and learning progress.

Processes high-volume vendor invoices, matches purchasing and receiving documentation, resolves discrepancies, prepares payment cycles, maintains vendor accounts and files, reviews accounts payable reports, and responds to vendor and internal inquiries. The role also provides administrative support, customer service, and phone coverage while complying with financial controls, information security policies, and casino regulations. Night, weekend, holiday, and 24-hour schedule availability is required.

Plan, coordinate, and execute casino special events from conception through post-event analysis. Manage vendor relationships, event branding, promotions, budgets, reporting, scheduling, and on-site logistics. Support promotional software testing, train staff, supervise events in manager absence, and ensure compliance with company policies while delivering strong guest service.

Lead and scale Seneca Gaming Corporation's digital marketing across web, mobile, SEO/SEM, paid media, social, and email. Build processes, manage budgets and agencies, run analytics and A/B tests, hire and coach a team, align digital strategies with business goals, and collaborate with internal stakeholders to drive traffic, engagement, and online revenue.