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Analyzes federal IT budgets, expenditures, costs, and investment data to identify trends, variances, and risks. Validates and reconciles financial and operational data, responds to customer data requests, and creates Power BI dashboards and reports. Prepares leadership briefings, documents reporting processes, and supports multiple customer engagements while translating complex financial and IT information into actionable insights.

Analyzes incident trends, coordinates problem tickets, investigates root causes, and supports corrective actions to improve IT service reliability. Maintains ITIL-aligned documentation, dashboards, after-action reports, knowledge articles, and process improvements. Collaborates with technical teams, service desk staff, PMO, quality teams, management, and clients while tracking action items and SLA commitments. The role is primarily onsite with possible hybrid flexibility and minimal travel.

Drive adoption of applications and workflows through change-impact assessments, readiness planning, communications, training, user engagement, and champion networks. Track adoption metrics, analyze feedback and usage trends, report progress, improve rollout activities, maintain guidance materials, and transition recurring questions to application support. The role coordinates business and technical stakeholders throughout implementation milestones and supports government customer deployments.

Build and support secure, reliable integrations between government systems and enterprise applications in cloud environments. Develop reusable connectors, API and file-transfer services, data transformations, validation, testing, monitoring, and deployment pipelines. Troubleshoot production issues, implement secure coding and DevSecOps practices, manage releases across environments, and coordinate with developers, analysts, customers, and security teams. Participate in Agile delivery, documentation, peer reviews, and proposal support.

Build and maintain enterprise applications using low-code/no-code platforms, translating customer requirements into screens, workflows, business rules, data structures, visualizations, and AI-enabled features. Configure integrations and data mappings, apply accessibility practices, perform unit, application, regression, and acceptance testing, troubleshoot production issues, and maintain documentation. Collaborate with business analysts, customers, and integration specialists in an Agile environment while supporting proposals and business growth.

Build and support low-code applications, workflows, reports, visualizations, integrations, and AI-enabled tools from customer requirements. Responsibilities include data organization and analysis, scripting, accessibility, testing, troubleshooting, documentation, customer acceptance testing, Agile collaboration, and ongoing production support. The role also contributes to proposals and business growth.

Leads business discovery and requirements analysis for government customers. Plans and facilitates interviews and workshops, maps cross-functional processes, researches operational evidence, identifies gaps and improvement opportunities, and translates validated findings into business and system requirements. Presents recommendations, validates documentation with stakeholders, mentors junior analysts, and uses AI tools responsibly while independently verifying outputs. Supports proposal and business development activities.

Supports senior analysts and project teams by investigating operational challenges, gathering stakeholder input, researching policies, mapping processes, identifying gaps, and drafting business and system requirements. Reviews documentation for clarity and completeness, tracks open questions, incorporates stakeholder feedback, and uses approved AI tools to support research and analysis while validating outputs against source materials.

Creates SOPs, process guides, job aids, FAQs, and knowledge-base content from SME interviews and undocumented workflows. Owns documentation libraries, version control, accessibility, and content quality. Designs and delivers onboarding, refresher, and role-based training; tracks attendance, usage, feedback, and outcomes. Coordinates process-change communications across programs and reports results to leadership. The role requires independent, detail-focused writing, editing, stakeholder collaboration, and occasional travel within the Washington, D.C. metro area.

Owns growth of a federal account and single-award IDIQ contract through option exercises, scope expansion, task orders, and new mission sets. Builds senior agency relationships, qualifies opportunities against SBIR Phase III and contract boundaries, supports proposals and delivery planning, maintains account forecasts, and represents the company in executive engagements. Identifies adjacent Department of Commerce opportunities and advises leadership on pursuit decisions.