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Greet customers, schedule appointments, collect customer and vehicle data, inspect vehicles, provide estimates for labor and parts, obtain approvals and signatures, follow up on repair progress and invoices, handle telephone inquiries, ensure regulatory compliance and quality control, and inspect for additional bodywork.

Manage daily operations of the collision/body shop including staffing, training, SOP enforcement, budgeting, customer relations, quality control, parts coordination, billing, AR collection, regulatory compliance, and maintaining relationships with insurers and tow services.

Visit regional dealerships to capture photos, videos, and content; create engaging posts across Instagram, Facebook, TikTok, LinkedIn, X, and YouTube to support sales and service goals.

Greet showroom visitors, answer and route incoming calls professionally, take messages, provide basic information (hours/address), minimize hold time, and perform other assigned front-desk duties to ensure excellent customer experience.

Manage daily operations of the body shop including hiring, training, scheduling, budgeting, customer and insurer relations, quality control, regulatory compliance, billing, and parts follow-up. Lead staff performance reviews and enforce standard operating procedures.

Visit regional dealerships to capture photos and videos; create engaging social media content across Instagram, Facebook, TikTok, LinkedIn, X, and YouTube to support sales and service goals.

Manage new and used vehicle sales team: hire, train, schedule, coach, set and review sales/gross objectives, conduct meetings, maintain sales records, appraise used vehicles, recommend inventory and promotions, and coordinate with service, parts, and business office to maximize customer satisfaction and profitability.