Own customer data migrations from legacy systems through QA and launch. Clean, map, import, and validate event, customer, order, donation, ticketing, and marketing data. Configure and troubleshoot integrations, APIs, webhooks, sync failures, and production data issues using SQL, logs, dashboards, and administrative tools. Create migration playbooks, documentation, validation processes, and rollback plans while partnering with customers, support, product, and engineering.

Own customer data migration projects end-to-end: review, clean, map, import, validate, and QA records (events, tickets, customers, orders, donations, opt-ins, seating). Troubleshoot and monitor integrations (POS, CRM, marketing, reporting) using SQL, CSVs, APIs, webhooks, logs and admin tools. Build repeatable playbooks, documentation, and processes to reduce engineering dependency and ensure production data accuracy.

Owns the full sales cycle for live event organizations, including prospecting, discovery, demonstrations, proposals, negotiation, closing, and expansion. Builds a self-sourced pipeline, manages target accounts, maintains CRM accuracy, forecasts revenue, and provides feedback on messaging, pricing, and product gaps. The role partners with Marketing, Product, Customer Success, and Finance while helping develop the sales playbook and territory strategy. Frequent domestic travel is required.